Two brands that can afford the luxury of following their customers like not many.
After more than 40 years of experience and skills demonstrated above all in the broadcast and media areas, CVE, Communication Video Engineering and the newly born Connect Video Enterprise, face new ProAV and KVM installation markets, with products ready for delivery and various pluses.
This is thanks to the newly represented ATEN.
A multinational company founded in Taiwan in 1979, with European headquarters in Belgium since 1999 and listed on the stock exchange, ATEN boasts 142 million euros in total revenues in 2022 and relies on a Demo & Training Center, also present in Italy.
Since the beginning of this year, ATEN has also been distributed in Italy by CVE, which pours all its engineering, design and customer care strength into these adjacent markets, and which has earned it international recognition from prestigious global brands.
ATEN boasts a very vast and important product portfolio distributed above all on hardware control solutions at various levels, starting with enterprise and soho control rooms and meeting rooms.
The company is among the first manufacturers of KVM and Pro AV products with 5 lines of solutions for all permanent installations.
In total, ATEN manages about 590 products, in the various solutions offered, distributed in the "KVM" areas, with 190 products distributed among cables, switches, also over IP, extenders, servers, and controllers.
In the "ProAV" area, we have 103 products including extenders, converters, distributors, switchers, matrix switchers, control systems, and booking systems in the AV areas and in the network.
In the Power area, ATEN offers 49 power supply products, with UPS, PDUs and control systems.
Last but not least, the "Essentials" are 47, and include other converters, modules, accessories, switchers, and 92 "Accessories", with cables for all types of signals, mounting kits and various supports to make any installation easier.
More generally, the ATEN products that CVE is starting to spread on the professional installation markets are suitable for many high-tech areas, such as control rooms, IT management, AV signal distribution, meeting rooms, conferences, and intelligent desktop systems.
Speaking of control rooms, the direction is that of intelligent management of protection cameras, centralization of information even from multiple operators, and client-server management on the network, always guaranteeing high standards of quality and safety.
For the Pro AV sector, we can count on Mixers for live streaming, Seamless matrixes, without delays, modular, Video switches, Video over IP extenders, Hardware controllers, Presentation switches, for streaming, Splitters, and Video converters.
Meeting room, control room, and much more
Beyond the completeness in the offer of solutions and products, ATEN boasts many other aces up its sleeve, starting from the first-rate technical support of the Italian branch in Milan.
Managed personally by the manager, Maurizio Cucchi, and in parallel with the powerful internal technical support of CVE, it can intervene directly in the pre-sales counselling, design, testing and after-sales assistance phases.
And that's not all.
The importance of stocks to overcome difficulties
In fact, CVE with a courageous and practically unique choice in the sector can already guarantee the availability of many products directly from its warehouse, thanks to a stock which is ready for delivery.
Mauro Contursi, General Manager of CVE, underlines:
“In addition to the intrinsic interest of these solutions and technologies which are indispensable in many areas of installation, on many products, such as professional matrix switchers and hardware controllers, we can guarantee prompt delivery for our customers.
In fact, we do not have shortage problems - like many competitors of the ATEN brand - which are affected by the lack of materials and, often, have higher costs as well as not guaranteeing acceptable delivery times.
When a professional needs key products in his plant, he cannot wait for months and that is why we have decided to create in CVE a warehouse of “best sellers” ready in stock”.
In total autonomy
Another decidedly attractive point is that ATEN products can be completely implemented independently, while many other competitor solutions require the intervention of installers.
This allows you to avoid ancillary, subsequent costs and training, in other words, future independence.
Once the hardware has been purchased, the customer can download the software he needs from the site for all programming and to act directly.
You can also request and obtain free training from ATEN itself so as to immediately become independent in the basic functions.
It is also possible to create drivers for third-party products with a view to a series of additional services related to the product.
Alessandro Bianchi Sales and business developer of CVE confirms:
“Basically, CVE offers, through ATEN, control systems and ProAV similar to those of slightly more famous brands but with very interesting pluses in terms of lower costs, free services offered, pre-sales, design, counselling, post-sales, assistance and, let's not forget, above all they are ready for delivery.
Among the advantages I would also list the number of products in the portfolio which is deliberately smaller than that of other competitors: this makes it possible to concentrate on many interesting solutions and offer them at a better quality-price ratio”.
Other Pluses: Demo Service
Speaking of free pre-and post-sales technical support and intervention in case of problems, managed with CVE in the two offices in Verano Brianza, Milan, and Rome, ATEN provides a demo service office in Milan useful for installers and system integrators who want to carry out "hands-on" tests on products.
It is also possible to bring the end-user on a visit for a presentation of the proposed solution or to receive samples of test products.
Testing Pre-sale online and Advanced Replacement
Two other excellent - and free - advantages of these CVE-ATEM products and solutions are remote testing and advanced replacement.
The first is the ability to test different KVM over IP configurations remotely and online.
The prospective customer can, in fact, connect from a remote location and carry out many trials and tests on some product families.
This allows you to directly verify the compliance of these products in the real use that will be made of them, test their functionality with certain operating systems, mouse alignment or any delays, effectiveness in managing a given resolution and more.
Advanced replacement, in turn, proves to be truly valuable for the installer or end customer who cannot afford to fail in an important event and, in fact, in the event of a product failure, receives an identical replacement, even before having sent the one installed and to be repaired back to the parent company.
###
©2023 CVE – Presspool Pressoffice RobertoLandini
